Event Palace AI Privacy Policy

Event Palace AI is an AI-powered event planning and coordinator service designed to help clients plan, organize, budget, book, and manage events through one professional digital platform.

Event Palace AI may provide:

• ✦AI event planning tools
• ✦Event budget estimates
• ✦Event timelines
• ✦Planning checklists
• ✦Vendor recommendations
• ✦Coordinator booking services
• ✦Payment and invoice tools
• ✦Document uploads
• ✦Messaging features
• ✦Vendor marketplace access
• ✦Event-day planning support

We may collect personal information that you provide directly to us when you create an account, submit an event request, book a service, make a payment, contact support, upload documents, message vendors, or use the app.

This may include:

• ✦Name
• ✦Email address
• ✦Phone number
• ✦Billing address
• ✦Event location
• ✦Event date and time
• ✦Event type
• ✦Guest count
• ✦Budget range
• ✦Planning preferences
• ✦Vendor preferences
• ✦Uploaded files or documents
• ✦Messages sent through the app
• ✦Payment-related information
• ✦Account login information
• ✦Business information for vendors
• ✦Reviews, ratings, and feedback

To provide event planning and coordination services, Event Palace AI may collect information about your event, including:

• ✦Event name
• ✦Event type
• ✦Event date
• ✦Event time
• ✦City and state
• ✦Venue name
• ✦Indoor or outdoor setup
• ✦Estimated guest count
• ✦Budget
• ✦Theme or style
• ✦Services requested
• ✦Vendor needs
• ✦Special instructions
• ✦Accessibility or setup requirements
• ✦Parking, power, water, canopy, or venue details

This information helps us create event plans, recommend services, build timelines, estimate budgets, coordinate vendors, and support your event.

Event Palace AI may allow clients to pay for planning packages, coordinator services, deposits, balances, vendor bookings, invoices, platform fees, add-ons, and other event-related charges.

Payment information may include:

• ✦Cardholder name
• ✦Billing address
• ✦Payment amount
• ✦Invoice details
• ✦Payment history
• ✦Transaction status
• ✦Last four digits of the payment card
• ✦Payment processor confirmation details

Event Palace AI does not store full raw credit card numbers in its own database. Credit card payments should be processed through a secure third-party payment processor such as Stripe, Square, Clover, PayPal, Braintree, or another approved payment provider.

Saved payment methods, if offered, must be stored securely through the payment processor.

If you register as a vendor or service provider, we may collect business-related information, including:

• ✦Business name
• ✦Contact name
• ✦Business email
• ✦Business phone number
• ✦Service category
• ✦Service description
• ✦Pricing
• ✦Service area
• ✦Availability
• ✦Photos and videos
• ✦Insurance information
• ✦Business documents
• ✦Reviews
• ✦Booking history
• ✦Payout information

We use this information to display vendor profiles, process booking requests, communicate with clients, manage payments, and operate the vendor marketplace.

Event Palace AI may use artificial intelligence features to help generate event plans, budget estimates, vendor recommendations, timelines, checklists, planning suggestions, and coordinator notes.

When you use AI tools inside the app, the information you enter may be processed to generate responses. This may include event details, preferences, budgets, location information, vendor needs, and planning instructions.

Do not upload or enter highly sensitive personal information unless it is necessary for your event planning request.

AI-generated responses are provided for planning assistance and may need review by a professional event planner, coordinator, vendor, venue, or other qualified service provider.

Event Palace AI may use collected information to:

• ✦Create and manage user accounts
• ✦Provide event planning tools
• ✦Generate AI event plans
• ✦Estimate budgets
• ✦Build timelines and checklists
• ✦Recommend vendors
• ✦Process bookings
• ✦Process payments
• ✦Send invoices and receipts
• ✦Communicate with clients, vendors, and coordinators
• ✦Provide customer support
• ✦Improve app features
• ✦Manage vendor profiles
• ✦Prevent fraud and misuse
• ✦Send service updates
• ✦Send booking confirmations
• ✦Handle disputes
• ✦Comply with legal obligations
• ✦Improve security and platform performance

Event Palace AI may share information when necessary to provide services.

We may share information with:

• ✦Event coordinators
• ✦Vendors selected or contacted through the platform
• ✦Payment processors
• ✦Cloud storage providers
• ✦Email and SMS service providers
• ✦Customer support tools
• ✦Analytics providers
• ✦Legal, compliance, or fraud prevention partners
• ✦Service providers that help operate the app

We do not sell personal information as a core business model. If any advertising, analytics, or marketing tools are later added that may qualify as a sale or sharing under applicable privacy laws, Event Palace AI should provide the required privacy choices and opt-out options.

When you submit a booking request, message a vendor, book a coordinator, or request planning support, certain event details may be shared with the vendor, coordinator, or service provider so they can respond to your request.

This may include:

• ✦Your name
• ✦Contact information
• ✦Event date
• ✦Event location
• ✦Event type
• ✦Guest count
• ✦Services requested
• ✦Budget information
• ✦Special instructions
• ✦Uploaded event documents, if relevant

Event Palace AI may use cookies and similar tracking technologies to help the website and app function properly.

These tools may be used to:

• ✦Keep users logged in
• ✦Remember preferences
• ✦Improve app performance
• ✦Understand how users use the platform
• ✦Detect errors
• ✦Improve security
• ✦Support analytics
• ✦Improve marketing and advertising, if enabled

Users may be able to control cookies through browser settings. Some app features may not work properly if cookies are disabled.

Event Palace AI may send emails, text messages, or app notifications related to:

• ✦Account creation
• ✦Booking confirmations
• ✦Payment receipts
• ✦Invoices
• ✦Event reminders
• ✦Vendor messages
• ✦Coordinator updates
• ✦Support responses
• ✦Security alerts
• ✦Service updates
• ✦Marketing messages, if permitted

Users may unsubscribe from marketing emails where required. Transactional messages related to bookings, payments, security, or account activity may still be sent.

Event Palace AI takes reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

• ✦Secure payment processing
• ✦Encrypted connections
• ✦Limited access controls
• ✦Secure account authentication
• ✦Vendor access restrictions
• ✦Secure cloud storage
• ✦Monitoring for suspicious activity
• ✦Fraud prevention tools

However, no online platform can guarantee complete security. Users should protect their account login information and notify Event Palace AI immediately if they believe their account has been accessed without permission.

Event Palace AI may retain personal information for as long as necessary to:

• ✦Provide services
• ✦Maintain user accounts
• ✦Complete bookings
• ✦Process payments
• ✦Keep transaction records
• ✦Resolve disputes
• ✦Meet legal or tax obligations
• ✦Improve platform operations
• ✦Prevent fraud or misuse

When information is no longer needed, Event Palace AI may delete, anonymize, or securely retain it as permitted by law.

Event Palace AI is intended for use by adults, event planners, vendors, coordinators, businesses, and individuals who are legally able to book services and make payments.

The platform is not intended for children under 13. Event Palace AI does not knowingly collect personal information from children under 13. If we learn that a child has provided personal information without proper consent, we will take appropriate steps to delete the information.

California residents may have certain privacy rights under applicable California privacy laws.

These rights may include:

• ✦The right to know what personal information is collected
• ✦The right to know how personal information is used
• ✦The right to request access to personal information
• ✦The right to request deletion of personal information
• ✦The right to request correction of inaccurate personal information
• ✦The right to opt out of the sale or sharing of personal information, where applicable
• ✦The right to limit the use of sensitive personal information, where applicable
• ✦The right not to be discriminated against for exercising privacy rights

To make a privacy request, contact Event Palace AI using the contact information below.

Event Palace AI may need to verify your identity before responding to certain privacy requests.

Event Palace AI does not sell personal information as a core business model.

If Event Palace AI later uses advertising, analytics, or marketing tools that may be considered a sale or sharing of personal information under applicable privacy laws, the app should provide a clear “Do Not Sell or Share My Personal Information” option where legally required.

Event Palace AI may include links to third-party websites, payment processors, vendor websites, social media platforms, calendar tools, map tools, or external services.

This Privacy Policy does not control how third parties collect, use, or protect information. Users should review the privacy policies of any third-party services they use.

Users may upload documents such as contracts, insurance certificates, permits, venue rules, floor plans, guest lists, inspiration photos, vendor agreements, or event details.

Users are responsible for ensuring they have the right to upload and share any documents submitted through the platform.

Event Palace AI may use uploaded documents to provide planning support, vendor coordination, payment processing, booking assistance, and customer service.

Users may be able to update certain account information directly inside the app.

Users may contact Event Palace AI to request:

• ✦Account updates
• ✦Account deletion
• ✦Email preference changes
• ✦Privacy request assistance
• ✦Payment history access
• ✦Correction of inaccurate information

Certain information may need to be retained for legal, payment, tax, security, or dispute-resolution purposes.

Event Palace AI may update this Privacy Policy from time to time. If changes are made, the updated policy will be posted with a new “Last Updated” date.

Continued use of Event Palace AI after changes are posted means you accept the updated Privacy Policy.